QAEconomics › Within the domain of logistics management, the customer service concept implies that firms should:
Q

Within the domain of logistics management, the customer service concept implies that firms should:

A. set customer service levels and logistic costs simultaneously in order to achieve strategic goals.

B. maximize customer service levels, then make the necessary logistics decisions.

C. establish logistics costs and let customer service follow.

D. minimize customer service levels, then make the necessary logistics decisions.

E. automate customer service.

A

Answer: A. set customer service levels and logistic costs simultaneously in order to achieve strategic goals.

Logistics management is the part of the supply chain process that plans, implements, and controls the efficient, effective flow and storage of goods, services, and related information from the point of origin to the point of consumption to meet customer requirements. Within the domain of logistics management, customer service concepts imply that firms should establish customer service levels and logistics cost in order to achieve strategic goals. This will help to create a balance in the logistics firm and will turn to promote excellent customer service delivery and also excellent business management.

2 years ago
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